Frequently Asked Questions

What artwork formats do you accept?

We can work with most file types when creating your pin design. For illustrations and logos, we prefer vector artwork including Illustrator(.ai), Acrobat(.pdf), General(.eps), or (.svg). For raster artwork including photographs and other full color images, we recommend at least a 300dpi image created at the actual imprint size of the product you’re ordering. We DO NOT work in Corel Draw and cannot accept (.cdr) file types. If you have a question about artwork or any of our art guidelines, please call +1 866-860-8842 and ask to speak to one of our graphic artists.

How long will it take to get my pins?

That depends on when you order. If you order before June 1, typically 2 to 3 weeks. However, due to the extreme volume of pins ordered between June 1 and July 31, the peak of youth league baseball season, delivery times during that period may be considerably longer, and we cannot guarantee a delivery date within that time frame. Every trading pin manufacturer in the world is backlogged during this period, a circumstance beyond our control. For that reason, we strongly recommend that you order your team’s trading pins as early as possible.

What forms of payment do you accept?

Trading Pins Direct accepts all major credit cards, checks, and purchase orders (from verified government agencies, not-for-profit organizations and public schools). We offer purchase terms for return customers once an application has been filed for payment terms. Please contact us for more information.

Will I be charged sales tax on my order?

Only if your order is shipped to an address within Florida. Because we are based in Florida, we are required by law to charge sales tax if your items are being shipped to a Florida address. The sales tax rate will be based on the local county tax rate of your product’s delivery address. For items purchased online and shipped out of Florida, sales tax will NOT apply.

How much will shipping cost for my order?

We will ship your order FREE to any address within the continental United States. For shipping costs to Alaska, Hawaii or a foreign country, please contact one of our customer service representatives.

What if there’s a problem with my order?

At Trading Pins Direct, we value customer service above all else. We want you to be completely satisfied with your order. That’s why we back everything we sell with our 100% Satisfaction Guarantee. We will gladly replace any pin found to be defective in either materials or workmanship at no extra cost to you. Please contact us immediately if there’s a problem with any aspect of your order. We want to earn and keep your trust for years to come.

My order arrived too late for the big game. Can I return the pins and get a refund?

Unfortunately, no. You are ordering a custom-made product that we cannot resell to others. We do not accept returns. It is up to you to place your order sufficiently far enough in advance to receive them before your event. We will do everything we can to ensure your order arrives in time, but as noted above we DO NOT offer any guarantee of specific arrival dates for pins ordered between June 1 and July 31.

Already Know What You Want?

Great! Head on over to our free quote page , call us toll-free at +1 866-860-8842 , or email us at [email protected] and one of our friendly, knowledgeable customer service representatives will be happy to prepare a no-obligation free quote for you!

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